Refunds and Exchanges
Your satisfaction is our priority. We are always here to help our customers
- Do you have an exchange or refund policy? Yes
We offer a 30 day money back satisfaction guarantee on all retail purchases made from our online webstore. Please read further details below for procedures and conditions.
We understand that sometimes we can all choose a product in haste and decide later that it would be great if we could exchange it. So we are happy to exchange your unopened Eve Rejuvenation or Recovery Bar that has been purchased from our online webstore. By unopened, we mean that the hologram seal on the kits should remain unbroken, and the plastic wrapping on the bars should be intact. Due to hygienic reasons we only exchange items that have not been opened, damaged or tampered with.
*In the event an order is cancelled and a refund is requested prior to delivery, return postage can be avoided by simply refusing delivery and requesting the delivery agent to "Return to Sender". This will ensure that the return of the package is fully traceable and no return postage payment is required.
- May I exchange my order? Yes
We are more than happy to accommodate exchanges of Eve Rejuvenation or Recovery Bars that have NOT been opened, worn or tampered with.
You may exchange your Eve Rejuvenation or Recovery Bars order ONLY if they have been unopened and not taken out of the packaging. Eve Rejuvenation or Recovery Bar kits are packaged with a special holographic security seal which identifies if the contents have been taken out of their display boxes.
*But please note: since the only difference between our current Eve Rejuvenation or Recovery Bar products is essentially the packaging and/or components, it may well prove to be cheaper and faster to simply contact us to arrange for the supply of the additional components/packaging at a nominal cost plus postage.
- Why are Eve Rejuvenation or Recovery Bars non-exchangeable if opened?
Eve Skincare Bars are a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW opened items to be returned for the safety of all of our clients.
We are not alone; our policy is in keeping with industry guidelines and best practices and procedures.
- What is the procedure for arranging a fund or an exchange?
You must contact us first at firstname.lastname@example.org within the industry standard thirty (30) day exchange period. Please have your invoice and order details attached. We will then arrange a refund or issue you a Return Merchandise Authorization (RMA). All Eve Rejuvenation or Recovery Bars intended for exchange must be shipped back unopened in the original packaging and the packaging must not be defaced in any way or an exchange will not be issued. All exchanges must be accompanied by a copy of your invoice.
We will then provide you with our return address which is in a warehouse that is closest to you (California, USA or Sydney, Australia), where the exchanged item will be inspected to see if you qualify for an exchange. Opened merchandise will not be exchanged.
*Note that in the case of refunds, we are not liable for the refunding of any shipping/handling fees, or purchases from third parties. Where free shipping has been applied to the original order, we reserve the right to deduct the actual shipping/handling charges from the refund. Where the purchase has been made other than from our webstore, you must return the unused product to the place of purchase and abide by their refund policy.
- Do I have to pay for the shipping of my exchange? Yes
You are responsible for all exchange shipping costs and we recommend that you send your exchange with a tracking number as Eve Skincare International will not be held responsible for lost returns.
Also, please indicate on package “RETURN, NO DUTIES” or your package will be returned to you.
- When will I receive my exchange?
We will send you the exchanged product(s)after we have received, inspected and confirmed that the returned products were not opened and taken out of the Display boxes which are protected by a holographic security seal (on kits only).
- What is the exchange period?
We will provide an exchange for unopened Eve Rejuvenation or Recovery Bars within industry leading thirty (30) days of the date that you receive your hair extensions.
- May I exchange Eve Rejuvenation or Recovery Bars without contacting you or getting an RMA? No
You must contact us prior to sending your exchange as our return address is different from the address we ship our hair extensions from. Also, the RMA facilitates tracking of your returned product and expedites your exchange.
Please note that exchanges for merchandise returned without contacting us will be denied as returns cannot be accepted at our warehouse facility.
- How may I contact you?
You may contact us by e-mail at email@example.com and we will reply to you within 24 hours.