You have added to your shopping cart

Shipping & Taxes:

Orders under $100 - $5 Shipping fee 

Orders  over  $100 - No Shipping fee

DHL Express Worldwide (optional on checkout page) - $7.50 (Service Temp Unavailable July 2017)

We strongly recommend choosing the DHL Express Wordwide option for customers outside USA & Australia/NZ. For this small subsidized charge Eve Skincare International customer orders get door-to-door delivery by the end of the next possible business day. Track your order by the hour. With the holiday season near this service is a must!

Orders over $100 are shipped FREE from our warehouse to your door, includes worldwide tracking. Your Eve Skincare International (ESI) products are shipped from either one of our warehouses located in Los Angeles (USA), or Sydney (Australia).

Please allow 1-3 work days to process your order. We ship Monday through Friday, excluding weekends, long weekends and public holidays. Where possible, depending if you place your order before 10am LA time or 10am Sydney time, we ship orders the same day. But please allow 3 business days for orders to process under normal circumstances (ie: if you order on Monday, your order will be ready for shipping on Tuesday or Wednesday).

United States and Australian Orders: Please allow 2-7 work days for delivery.

International Orders: Most international orders (outside USA or Australia) please allow 10-15 work days for standard shipping delivery. DHL Express Worldwide average 3-5 days. Depending on the destination, international shipping may take 4-8 weeks for some slow-to-ship countries such as Brazil, Germany, Italy, Mexico, Netherlands, and Romania. We are not responsible for any delays caused by the destination country's customs clearance processes.

Tracking Your Order:

You will receive a shipping confirmation e-mail once your order has been prosessed and readied for collection from our warehouses by the designated shipping company. This will include your tracking number and a link to follow the journey of your package. All shipping is carried out by 3rd party shipping companies as listed below. We (ESI) do not control your package movement or tracking information updates once it has left our warehouses. If there is a problem with your tracking number or package delivery, please contact the courier prior to contacting us. We will assist in whatever manner possible to make sure your package reaches the address supplied.

DHL Express Worldwide - Tracking updates hourly.

Please allow 1 - 5 work days for the tracking information to show.  After the shipping company has collected your package from our warehouse for delivery it is that companies responsibility to ensure delivery is made. ESI no longer have control over your package after it has left our warehouse. Shipping companies on-deliver your package into you countries domestic postal services for final delivery to your address. 

Courier Phone Numbers:

Courier

Phone

Get Human Instructions

USPS

 

Auspost

 1-800-275-8777 FREE

 

03 -8847 9045

Press 0 , then 0, then press 5, then 5, then 2

 

 Wait for a representative to answer

FedEX

1-800-463-3339 FREE 

 Keep saying "Speak to a representative" at each prompt

UPS

1-800-742-5877 FREE

Press 0 at each prompt, ignoring messages 

DHL Express

Varies by country

Click here for customer support

 

International Taxes and Duties:

International customers (outside of United States or Australia/New Zealand) are responsible for all applicable customs, import duties, fees, local taxes and any other fees that may be charged by your country. ESI has no control or influence on Government fees/charges, they're to be paid to your local carrier or government, they are not collected by ESI. We ship international packages DTU (duties and taxes unpaid). If your order does require these additional charges, they must be paid by you in order for your package to clear customs in order for your to receive your package. As we are unable to advise the amount of what these fees might be as governments can change them without notice. We recommend contacting your country's customs office or tax agent for respective charges and rates on a package coming from outside your country.

WRONG ADDRESS DISCLAIMER:

PLEASE CHECK YOUR SHIPPING ADDRESS & DELIVERY INSTRUCTIONS (if any) BEFORE PURCAHSE. It is the responsibility of you the buyer to make sure that you enter the correct shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at support@eveskincare.com as soon as you place your order. We will do our best to make the correction, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so. If it's too late for our team to cancel your order, you can return your order to us once you've received it. For more information on how to return your order click here

Returns:

By placing an order at ESI, you are responsible for the cost of return shipping back to ESI. Please refer to our returns policy here for further information on how to return your packages. Third-party fees are non-refundable

Delivered but Not Delivered

All of our shipments include Tracking with Delivery Confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact couriers at numbers above in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. 

USA State Sales Taxes

Please note that ESI may charge state sales taxes on orders to California, Pennsylvania, and Illinois at the rate applicable for the county of the purchaser. These collected taxes are mandated by the local state governments and ESI in no way benefits from this.

Copyright © 2013-2017 Magento, Inc. All rights reserved.